Mark Cole
- Email: hello@mark-cole.com
- Website: mark-cole.com
- Phone: +1-551-280-7330
- Location: Jersey City, NJ, USA
Citizenship: British | Work Authorization: US Legal Permanent Resident (Greencard holder) | Sponsorship not required.
Summary
Lead Infrastructure Engineer specialising in enterprise AI platforms with 7+ years of experience delivering mission-critical communication and AI platforms at global scale within highly regulated environments. Deep expertise in leading the deployment of generative AI platforms (ChatGPT Enterprise, Anthropic Claude, xAI Grok, Zoom AI Companion), with a focus on security, compliance, and scalable architecture. Proven track record of driving efficiency, resilience, and cost savings across mission-critical infrastructure and AI systems through automation and platform engineering. Trusted technical leader partnering across global engineering, compliance and executive stakeholders to deliver innovative solutions.
Experience
Morgan Stanley, Vice President, Lead Workplace Engineer (End User AI Tools)
Jan 2023 – present | New York, USA
- Global technical lead for enterprise AI platforms (ChatGPT Enterprise, Anthropic Claude, xAI Grok) in a highly regulated environment.
- Responsible for technical strategy, roadmap, and operations for enterprise AI and collaboration tooling supporting 130k+ users and ~$10Ms annual spend.
- Partnered with strategic vendors to deliver enterprise-grade capabilities including encryption, compliance APIs, and critical integrations with governance systems.
- Led deployment and scaling of AI tools to 100k+ users, navigating complex security, legal, and business requirements.
- Delivered $1M+ in savings and reduced support tickets by 40% through data-driven optimisation and platform engineering.
- Led strategic vendor relationships and partnered with risk and legal teams to enable secure AI adoption.
- Led integration of AI-driven meeting summarisation into financial advisor workflows, improving productivity and adoption.
- Previously the lead engineer for video conferencing infrastructure (Zoom, WebEx, Google Meet), supporting 130k+ users and 40k+ daily meetings; responsible for 100Gbps+ of dedicated global network connectivity.
- Mentored global engineering teams and authored architecture and technical documentation for firmwide adoption.
Morgan Stanley, Associate, Unified Communications Engineer
Aug 2019 – Jan 2023 | New York, USA
- Supported enterprise communication platforms (Skype, Exchange, Zoom, Microsoft Office 365); scaled Zoom from 2,000 to 100,000 users during COVID-19 and led Exchange migration to reduce technical debt.
Morgan Stanley, Associate, Desktop Operations Level 3
Nov 2017 – Aug 2019 | London, UK
- Global SME for Ivanti AppSense managing configuration and change management on over 160k+ endpoints.
- Responsible for MacOS engineering in Europe and built automation to improve support efficiency.
- Led campus recruiting initiatives to improve diversity hiring outcomes.
Morgan Stanley, Technology Analyst Program (TAP)
Aug 2017 – Nov 2017 | New York, USA
- Completed intensive graduate engineering program focused on enterprise systems and platform development.
University of Southampton Students' Union, Trustee
July 2016 – July 2017 | Southampton, UK
- Elected by peers as a board member overseeing £7M+ annual budget and member of the finance sub committee.
Morgan Stanley, Summer Intern (UCC Ops)
June 2016 – Aug 2016 | London, UK
- Delivered PowerShell automation to improve support efficiency across global Skype/Exchange plant.
Morgan Stanley, Summer Intern (UNIX Operations)
June 2015 – Aug 2015 | London, UK
- Developed root cause analysis processes and automated insights using Python and Splunk across 60,000+ hosts.
Patents
US Patent 11,757,860 — User Configuration Query System for Troubleshooting & Diagnostics
- Automation platform used millions of times to diagnose and resolve user issues at scale.
Education
University of Southampton, BSc in Web Science (Computer Science)
2014 – 2017 | Southampton, UK
- First Class Honours (approx. GPA 3.7–4.0)