I architect, integrate and operate enterprise SaaS platforms at global scale, often in financial services where security, risk and regulatory controls are part of the engineering.
Today I lead global engineering for ChatGPT Enterprise, Claude and Grok, and manage a team of senior engineers. Before AI, I worked on collaboration platforms including Zoom, Webex and Google Meet.
I enjoy the work between a convincing demo and a dependable production service: getting the architecture, integrations, controls and everyday experience right.
→ Enterprise SaaS and AI platform architecture and operations
→ Identity, encryption, key management and regulatory controls
→ APIs, automation, incident response and troubleshooting at scale
→ Collaboration platforms, VDI and managed application deployments
I stay close to the technical details, whether that's working with APIs, automating an awkward task, or tracing an issue across vendors, networks and devices. I prefer a fast, safe path to production over waiting for a perfect process.
I work directly with vendors to improve the enterprise features and controls their products need, and help engineering and support teams operate those platforms globally.
I'm also curious about problems outside my immediate remit. One investigation into conferencing costs led to recurring six-figure annual savings.
A system for querying user configurations to diagnose and resolve technical issues at scale.
Used millions of times to make troubleshooting more repeatable and reduce manual support effort.